ActionAid is committed to protecting the privacy of users in compliance with the Data Protection Acts 1988 and 2003, and the GDPR effective from May 2018. This privacy statement outlines the types of data that we hold and how we use this data to provide services to supporters. It also outlines how we manage the information you give us while you use our website. We pledge to:
a) Obtain and process information fairly.
b) Keep it only for one or more specified, explicit and lawful purposes.
c) Use and disclose it only in ways compatible with these purposes.
d) Keep it safe and secure.
e) Keep it accurate, complete and up to date.
f)Ensure that it is adequate, relevant and not excessive.
g) Retain it for no longer than is necessary for the purpose or purposes.
h) Give a copy of your personal data to you, if requested.
The type of information we collect may include personal data which identifies you or can be used to identify or contact you. This may include name, postal address, year of birth, email address, telephone number and other contact information you provide on our forms.
If you make a donation or a purchase on the website, you will be asked to provide your credit/debit card number. We do not receive these details, they are encrypted using Secure Sockets Layer (“SSL Software”) and are transmitted directly to our payment providers Stripe or PayPal (Donations), using SCA protocol (Strong Customer Authentication)
If you set up a direct debit donation, we will require your BIC and IBAN numbers.
We may also hold records of your correspondence with us, if you have contacted us regarding your donation.
[email protected]
We will not trade your personal details with third parties.
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 155 of the Companies Act 1963 as amended from time to time or its equivalent in the Companies Act 2014, when it is commenced.
We may allow our staff, consultants and/or external providers acting on our behalf to access and use your information for the purposes for which you have provided it to us (e.g. process your donations, to deliver mailings and other campaigns, and to analyse data) or for purposes set out in this privacy notice. We will only provide third party agents with the information they need to deliver the relevant service. We will ensure your information is transferred securely and treated with the same diligence as if we were handling it directly.
Third party service providers include:
a) Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
b) Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.  We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users.
c) Analytics and search engine providers that assist us in the improvement and optimisation of our site.
d) Consultants advising us on individuals’ possible capacity and inclination to support ActionAid’s fundraising strategy.
e) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of any of the ActionAid entities, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Updating your preferences with ActionAid will not guarantee that you never see ActionAid content on social media, since the social media site may select you based on other criteria and without your data having been provided by ActionAid.
Your personal data received online is held on a secure server hosted by our hosting service provider, Register365. The nature of the Internet is such that we cannot 100% guarantee or warrant the security of any information you transmit to us via the Internet to be secure. However, once we receive your personal data, we take all reasonable technical and organisational measures to protect personal data from loss, misuse, alteration or destruction and to prevent any unauthorised or unlawful disclosure or processing.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your sponsorship, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. ActionAid will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy statement.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL and SCA technology.
Subject to the previous paragraph, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
ActionAid Ireland is committed to ensuring that nothing we do infringes on your rights relating to the processing of your data. You have the right to access personal data we hold which relates to you, including how we acquired such data, and the purposes for which it is being used. This right requires that you will be given a copy of your personal data which you may have supplied.
To exercise this right, you must make your request in writing, by emailing [email protected] or posting it to our address as specified below. A request will be dealt with as soon as possible and we will respond to your request within one month from the date on which your request was received.
If you have subscribed to receive e-communications from us, you can update your profile and preferences or unsubscribe at any time.  Click on the ‘update preferences or unsubscribe’ link at the foot of the email, this link appears on every email we send out.
You may also inform us of any changes in your personal data and we will update your personal data accordingly. To find out what personal data we hold on you, to receive a copy of this data, or to have your personal data updated, amended, or deleted, please write to us using the contact details below.
This Privacy Statement will be the subject of change, please check our website frequently to see recent changes.
ActionAid Ireland uses Cookies to provide our digital users with the best possible experience on our website. Our cookies help us improve the speed and security of the website, to distinguish users from each other, and to understand user browsing patterns anonymously. Cookies also allow the user to share pages with social networks like Facebook and Twitter.
Within your browser you can choose whether to accept or decline our cookies. Please remember that if you decline cookies from ActionAid.ie it may affect your experience of the website. Find out how to manage the cookies stored on your computer at http://www.allaboutcookies.org/manage-cookies/
We may make changes to this Privacy Statement from time to time, so we encourage you to check it frequently. By continuing to use our website you will be deemed to have accepted any changes.
By post:
ActionAid Ireland
19 Denzille Lane
Dublin 2
D02 WT72
Ireland
By email: info:@actionaid.ie
By telephone: +353 1 878 7911
If you wish to lodge a complaint about our handling of your personal data, please get in touch with us on the details above with the details of your complaint; we aim to respond to all complaints within 14 working days.
You have the right to make a complaint to the Data Protection Commission which you can contact by phone: 1800 437 737; via website www.dataprotection.ie or by writing to:
The Data Protection Commission,
21 Fitzwilliam Square South
D02 RD28
